Last updated: December 22, 2020
This policy applies to all products built and maintained by Orbit Software Inc. (based in Canada), including Puzzle Panda.
Our guiding principle is to collect only what we need. Here's what that means in practice:
When you sign up for an Orbit Software Inc. product, we typically ask for identifying information such as your name, username, and email address. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our products and may be visible to us and other users. We'll never sell your personal info to third parties, and we won't use your personal info in marketing statements without your permission either.
When you pay for an Orbit Software Inc. product, we ask for your credit card and billing address. That's so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, any errors that may occur, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services.
We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit this resource .
At this time, our sites and applications do not respond to Do Not Track beacons sent by browsers.
When you write us with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
Our default practice is to not access your information. The only times we'll ever access or share your info are:
To provide products or services you've requested. We do use some third-party services to run our applications and only to the extent necessary to process some or all of your personal information via these third parties.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer's account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
When required under applicable law. Orbit Software Inc. is a Canadian company and our data infrastructure is located in both Canada and the US. We may be legally obligated to work with authorities when required by law.
At Orbit Software Inc., we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. Orbit Software Inc. recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
Many of these rights can be exercised by signing in and directly updating your account information.
If you have questions about exercising these rights or need assistance, please contact (see at bottom of page). For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.
If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, here .
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
Most data within our database is not encrypted since it needs to be ready to send to you when you need it, but we go to great lengths to secure your data at rest. Passwords are securely stored using a one-way cryptographic hashing function.
Our products and other web properties are operated in both Canada and the United States. If you are located in the European Union or elsewhere, please be aware that any information you provide to us will be transferred to and stored in the Canada and the US. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.